Frequently asked Questions
General
Simply put, HIMPER is a hamper for him. Our hampers are carefully crafted with the intention of providing a premium and personalised experience.
Any occasion, whether it be for a birthday, Christmas, anniversary, corporate events or a ‘why not?’ HIMPER is on hand to cover your gifting needs and special occasions.
We cannot offer full customisation at present; however, we can offer some substitutions on food contents for those who require vegan or nut-free alternatives. An option to swap the sweet treat for something savoury or vice versa is available for most orders.
You can easily place an order via our website. Just add your chosen gift box to your cart and checkout. For any assistance you can email us at contact@himper.co.uk.
All orders come with a personalised gift postcard. So long as you leave your message when placing your order, we will include it with your gift.
Gift wrapping is included when you purchase a HIMPER. Gifts will arrive in a custom box and secured in gift wrap for that extra special touch.
You can reach our customer support team through the contact us form provided on our website or email contact@himper.co.uk.
We accept various payment methods, including credit cards, debit cards, Google Pay, Apply Pay, ShopPay and other secure online payment options.
Yes, we offer corporate gifting services. Please contact corporategifting@himper.co.uk for more information.
Shipping / Delivery
Not right now. All orders are shipped within the UK only.
We offer nominated day delivery for those with a specific date in mind. This includes next business day delivery for orders placed before 11am, Monday to Friday. Orders placed after 11am on Friday, or over the weekend, will be delivered on Tuesday.
Delivery is a flat rate at £7.69 per HIMPER.
Yes, you will receive a tracking number once your order is shipped. You can use this number to track the delivery on our website or the courier’s website.
We send each order via 24-hour tracked delivery and do our best to meet your selected delivery date. However, once your order is dispatched, delivery timing is in the hands of our courier, so it may occasionally fall outside the expected timeframe.
Returns Policy
We only accept returns for damaged or incorrect items. We will do our best to ensure this doesn’t happen however in the event your order is damaged or does not arrive please contact us asap and we will work through an appropriate solution. We may require proof of damage so we can follow it up with our suppliers and delivery partners.